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Frequently Asked Questions

❗️ Your job stops during the translation of a big range of cells?

If you want to translate a big range of cells (>500 cells), it's recommended to select small range of cells and switch of the option "Translate full sheet" option to prevent any unexpected stop during the job progress.

🧾 How do I cancel my current subscription?

You can manage or cancel your subscription anytime via your billing portal: Stripe customer portal. You can also contact me directly at contact@joeybronner.fr.

❗️ You can't find the expected language in the list?

If you don't found the source/target language, please contact me by email and I will try to add it.

❗️ There is a wrong flag for my language in the select list

Feel free to send me the correct flag and I will change it ☺️

❗️ Tabs (sheets) limitation

Google limits the number of tabs: 200 sheets per workbook

❗️ The "extensions" toolbar option is missing?

Your file is probably an .xlsx file, please save it as a Google Sheets™ and try again.

💳 One shot or recurring payment?

It's a recurring payment but you can stop anytime in your Paypal account or by sending an email to contact@joeybronner.fr.

❌ ScriptError: Authorization is required to perform that action.

This is an error from Chrome that sometimes occurs when you have multiple Google accounts open in the same session. To resolve, sign out of your other accounts, OR re-open the add-on in a new incognito window.

❌ ScriptError: Maximum Run Timeout

This is a Google limitation (security) to avoid very long running processes in the background. The limitation is by default set to 6 minutes

See link here: https://developers.google.com/apps-script/guides/services/quotas

❌ ScriptError: Exception: Action not allowed

The short explanation is that this is a bug with Google App Script which occurs when you have multiple accounts logged into Drive. You should be able to work around it by logging out of all accounts except the one you need to run the add-on.